Thank you for choosing Wizard Reply (“we”, “us”, “our”).
This Privacy Policy explains what data we collect, how we use it, and the rights you have when you use https://app.wizardreply.com (the “Website”) or any of our related services (the “Services”).
Who We Are
- Legal entity: Wizard Reply LLC
- Registered address: [Insert street · city · state · ZIP]
- Contact: info@wizardreply.com
Information We Collect
- Google Account data (name, email, Google Business locations).
- Business profile data (location name, address, place ID).
- Google reviews, star rating, review date.
- Stripe billing details (customer ID, plan, last-4 of card).
- Usage analytics (IP, browser, pages viewed, clicks, heat-maps via Microsoft Clarity).
- Email engagement metrics (opens, clicks, bounces via SendGrid).
How We Use Your Information
- Generate, schedule, and post AI-powered replies to your Google reviews.
- Process payments, manage subscriptions, and send invoices.
- Send service-related messages (trial reminders, low-credit alerts, payment issues).
- Provide customer support and improve product performance with analytics.
- Secure the Services, detect fraud, and prevent abuse.
- Send occasional product-update marketing (you can opt out at any time).
Automated Decision-Making (AI Disclosure)
Wizard Reply uses OpenAI’s GPT models to draft automated responses. AI output may contain inaccuracies; you can edit or delete any reply before posting.
Information Sharing
- We never sell your personal data.
- We share data only with trusted processors to operate the Service:
- Google LLC – OAuth sign-in & Google Business API
- OpenAI LLC – AI reply generation
- Stripe Inc. – Payments & invoicing
- Twilio SendGrid – Transactional email
- Microsoft Clarity – Session replay & heat-maps
- Bubble Group Inc. – Hosting & database
- Business transfers: your data may transfer if we merge or sell assets; you will be notified in advance.
- External links: we are not responsible for the privacy practices of third-party sites we link to.
Cookies & Tracking
We use essential cookies for authentication and third-party cookies/scripts (Stripe, SendGrid, Clarity) for payments, email delivery, and analytics. Where required, we obtain consent before setting non-essential cookies. Our site does not currently respond to Do-Not-Track (DNT) signals.
Data Retention
- Account & billing records: active account + 6 years (tax/audit).
- Reviews & AI replies: retained indefinitely without direct identifiers after account deletion (analytics & model training).
- Server logs & analytics: 12 months, then anonymized or aggregated.
Security
TLS 1.2+ encryption in transit, AES-256 at rest (Bubble infrastructure), role-based access controls, and regular vulnerability scans protect your information. If a data breach affects your data, we will notify you promptly.
International Transfers
We host data in the United States. Transfers from the EU/UK/Switzerland are protected by Standard Contractual Clauses and/or the EU–U.S. Data Privacy Framework.
Your Rights
- Access / portability – email info@wizardreply.com
- Correction – same as above
- Deletion – Settings → Delete Account or email us
- Withdraw consent – disconnect Google or email us
- Object / restrict processing – email us
- File a complaint – EU/UK: your DPA · US: state Attorney General
California & Other U.S. State Rights
- Request categories of data collected/disclosed in the past 12 months.
- Request deletion of personal information (statutory exceptions apply).
- Opt out of selling or sharing (Wizard Reply does not sell personal data).
Send requests to info@wizardreply.com. We verify identity before processing and do not discriminate for exercising rights.
Children
Wizard Reply is not directed to children under 13 (US) / 16 (EU) and we do not knowingly collect their data. Contact us if you believe we have done so.
Policy Updates
We may update this Policy from time to time. A new “Last updated” date will appear above, and we will notify you of material changes via email or in-app banner.
Contact Us
Questions? Email info@wizardreply.com