Privacy Policy

Thank you for choosing Wizard Reply (“we”, “us”, “our”). 

This Privacy Policy explains what data we collect, how we use it, and the rights you have when you use https://app.wizardreply.com (the “Website”) or any of our related services (the “Services”).

Who We Are

• Legal entity: Wizard Reply LLC
• Registered address: [Insert street · city · state · ZIP]
• Contact: info@wizardreply.com

Information We Collect

• Google Account data (name, email, Google Business locations).
• Business profile data (location name, address, place ID).
• Google reviews, star rating, review date.
• Stripe billing details (customer ID, plan, last-4 of card).
• Usage analytics (IP, browser, pages viewed, clicks, heat-maps via Microsoft Clarity).
• Email engagement metrics (opens, clicks, bounces via SendGrid).

How We Use Your Information

• Generate, schedule, and post AI-powered replies to your Google reviews.
• Process payments, manage subscriptions, and send invoices.
• Send service-related messages (trial reminders, low-credit alerts, payment issues).
• Provide customer support and improve product performance with analytics.
• Secure the Services, detect fraud, and prevent abuse.
• Send occasional product-update marketing (you can opt out at any time).

Automated Decision-Making (AI Disclosure)

Wizard Reply uses OpenAI’s GPT models to draft automated responses. AI output may contain inaccuracies; you can edit or delete any reply before posting.

Information Sharing

• We never sell your personal data.
• We share data only with trusted processors to operate the Service: 
• Google LLC – OAuth sign-in & Google Business API
• OpenAI LLC – AI reply generation
• Stripe Inc. – Payments & invoicing
• Twilio SendGrid – Transactional email
• Microsoft Clarity – Session replay & heat-maps
• Bubble Group Inc. – Hosting & database 
• Business transfers: your data may transfer if we merge or sell assets; you will be notified in advance.
• External links: we are not responsible for the privacy practices of third-party sites we link to.

Cookies & Tracking

We use essential cookies for authentication and third-party cookies/scripts (Stripe, SendGrid, Clarity) for payments, email delivery, and analytics. Where required, we obtain consent before setting non-essential cookies. Our site does not currently respond to Do-Not-Track (DNT) signals.

Data Retention

• Account & billing records: active account + 6 years (tax/audit).
• Reviews & AI replies: retained indefinitely without direct identifiers after account deletion (analytics & model training).
• Server logs & analytics: 12 months, then anonymized or aggregated.

Security

TLS 1.2+ encryption in transit, AES-256 at rest (Bubble infrastructure), role-based access controls, and regular vulnerability scans protect your information. If a data breach affects your data, we will notify you promptly.

International Transfers

We host data in the United States. Transfers from the EU/UK/Switzerland are protected by Standard Contractual Clauses and/or the EU–U.S. Data Privacy Framework.

Your Rights

• Access / portability – email info@wizardreply.com
• Correction – same as above
• Deletion – Settings → Delete Account or email us
• Withdraw consent – disconnect Google or email us
• Object / restrict processing – email us
• File a complaint – EU/UK: your DPA · US: state Attorney General

California & Other U.S. State Rights

• Request categories of data collected/disclosed in the past 12 months.
• Request deletion of personal information (statutory exceptions apply).
• Opt out of selling or sharing (Wizard Reply does not sell personal data).

Send requests to info@wizardreply.com. We verify identity before processing and do not discriminate for exercising rights.

Children

Wizard Reply is not directed to children under 13 (US) / 16 (EU) and we do not knowingly collect their data. Contact us if you believe we have done so.

Policy Updates

We may update this Policy from time to time. A new “Last updated” date will appear above, and we will notify you of material changes via email or in-app banner.

Contact Us

Questions? Email info@wizardreply.com